GLM’s niche is providing quality customer service to clients every 24/7/365 with individuals knowledgeable in the industry as well as aware of customer-specific requirements who are able to quickly and accurately respond to customer calls that come in after hours, on holidays, and/or on weekends--and offer assistance and service as opposed to just taking a message or acting as an answer service. Each GLM individual will have full knowledge of your account to ensure prompt service without delay.
One call 1-800-550-7858 does it all.
GLM believes that providing customer support for our clients is a full time (24/7/365) service not just during “normal” business hours. Our qualified representatives are here to assist you with a missed pick up, extra service, or any service issue. You will no longer have to deal with answering services, delayed responses, or the “we don’t work on the weekends.”
GLM will schedule all services so you can concentrate on the core of your business. Let our professional staff take care of your company while you take care of your valued customers.
Once GLM is contacted service requests for empty and returns, extra pick-ups, or any standard service is usually serviced within the next business day. All services are logged into our data base so we can verify any extra charges when invoices are scrubbed. Timeframes for non-standard service (damage, repairs, service increases) are completed on a case-by-case basis and followed up with our customers.
Follow up essential for all of our customers.